At Advanced Vein Care Center, we prefer to partner with patients who are committed to making their legs feel better, look better. It takes a great deal of time and effort, on the part of both sides of care, to make it a successful relationship and a fruitful journey.
As we commit to the highest standards to achieve the best outcome for our patients, we also ask our patients to commit to certain responsibilities of their own.
Communication is most important. At the initial visit, you will be asked to provide your phone number for both home and mobile phones, as well as a contact person’s phone number. As “electronic patient portal” becomes a federal requirement for all heath care providers, we will be asking for your email address as well. This information will be kept strictly confidential and will be used to communicate with you regarding your vein care. Prompt return of phone calls or inquiry from our office will be paramount to our serving your needs without wasting your time or that of our staff.
Late Cancellations or No-Shows are unfair to the other patients who are waiting long periods to get a consultation or undergo a procedure. Setting up an appointment, obtaining referrals and insurance authorizations and other coordinating activities requires significant staff time. This is especially true of those appointments for vein procedures. Often it takes our staff between half an hour to three hours cumulative time to obtain an authorization from the insurance company in order for us to schedule your vein procedures. You will be asked to read and sign a Cancellation Policy so that we can provide optimal care not only for yourself but for all patients in our practice.
Understanding Your Insurance Coverage is important, and you are asked to familiarize yourself with the details of your own insurance policy as best as possible. We are happy to report that most insurance companies cover our vein procedures when requested due to medical necessity. However, we do not and cannot guarantee coverage by your insurance carrier, as they are not beholden to our professional opinion or to your desire as a policy holder. The specifics of coverage depends on the individual policy, and you are asked to understand the details of your deductibles, co-pays, and other unique features of your policy. We will do our utmost to help you receive coverage for your procedures, and again, we are happy to report that most patients get their treatments covered to their satisfaction. However, in the end, understanding your insurance coverage is the patient’s responsibility.